\u0110\u00e1nh gi\u00e1 tri\u1ec3n v\u1ecdng ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n trong t\u01b0\u01a1ng l\u1ea1i<\/a><\/li><\/ul><\/nav><\/div>\n\n<\/p>\n
Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n<\/b> l\u00e0 m\u1ed9t trong nh\u1eefng chuy\u00ean ng\u00e0nh nh\u1ecf thu\u1ed9c ng\u00e0nh qu\u1ea3n tr\u1ecb kinh doanh. \u0110\u1eb7c tr\u01b0ng n\u1ed5i b\u1eadt c\u1ee7a ng\u00e0nh h\u1ecdc n\u00e0y l\u00e0 \u0111i s\u00e2u v\u00e0o nh\u1eefng k\u1ef9 n\u0103ng th\u1ef1c ti\u1ec5n v\u00e0 m\u1ed9t s\u1ed1 ki\u1ebfn th\u1ee9c \u0111\u1eb7c th\u00f9 li\u00ean quan \u0111\u1ebfn c\u00e1c c\u00f4ng vi\u1ec7c li\u00ean quan \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng t\u1ea1i nh\u00e0 h\u00e0ng – kh\u00e1ch s\u1ea1n. Khi m\u1edbi t\u1ed1t nghi\u1ec7p nh\u1eefng ng\u01b0\u1eddi theo \u0111u\u1ed5i ng\u00e0nh h\u1ecdc n\u00e0y s\u1ebd \u0111\u1ea3m nh\u1eadn c\u00e1c v\u1ecb tr\u00ed nh\u01b0 l\u1ec5 t\u00e2n, \u0103n u\u1ed1ng, bu\u1ed3ng,… B\u00ean c\u1ea1nh \u0111\u00f3 ng\u01b0\u1eddi h\u1ecdc c\u0169ng c\u00f3 th\u1ec3 \u0111\u1ea3m nhi\u1ec7m c\u00e1c v\u1ecb tr\u00ed \u1edf b\u1ed9 ph\u1eadn kh\u00e1c nh\u01b0 qu\u1ea3n tr\u1ecb l\u01b0u tr\u00fa, nh\u00e0 h\u00e0ng, qu\u1ea3n tr\u1ecb h\u1ed9i ngh\u1ecb, h\u1ed9i th\u1ea3o,…<\/p>\n
N\u1ebfu \u0111\u00e3 c\u00f3 s\u1ef1 t\u00ecm hi\u1ec3u tr\u01b0\u1edbc khi \u0111\u1ecdc \u0111\u01b0\u1ee3c b\u00e0i vi\u1ebft n\u00e0y ch\u1eafc h\u1eb3n b\u1ea1n \u0111\u00e3 bi\u1ebft ng\u00e0nh Q<\/strong>u\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n<\/b> \u0111ang r\u1ea5t ph\u00e1t tri\u1ec3n \u1edf g\u1ea7n nh\u01b0 t\u1ea5t c\u1ea3 qu\u1ed1c gia tr\u00ean th\u1ebf gi\u1edbi.<\/p>\n<\/span>Ng\u01b0\u1eddi trong b\u1ed9 ph\u1eadn qu\u1ea3n tr\u1ecb s\u1ebd \u0111\u1ea3m nh\u1eadn c\u00f4ng vi\u1ec7c nh\u01b0:<\/strong><\/span><\/h3>\n\n- C\u00f4ng t\u00e1c t\u1ea1i c\u00e1c m\u1ed9t s\u1ed1 v\u1ecb tr\u00ed tr\u1ef1c ti\u1ebfp ph\u1ee5c v\u1ee5 kh\u00e1ch nh\u01b0: b\u1ed9 ph\u1eadn Ti\u1ec1n s\u1ea3nh (Front Office), qu\u1ea3n l\u00fd t\u1ea1i c\u00e1c b\u1ed9 ph\u1eadn Nh\u00e0 h\u00e0ng (Food & Beverage) v\u00e0 \u0111\u1ea3m nh\u1eadn v\u1ecb tr\u00ed qu\u1ea3n l\u00fd b\u1ed9 ph\u1eadn Ph\u00f2ng (Housekeeping). Ngo\u00e0i ra b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t c\u00e1n b\u1ed9 \u0111i\u1ec1u h\u00e0nh ti\u1ebfp th\u1ecb, nh\u00e2n s\u1ef1, t\u00e0i ch\u00ednh \u1edf c\u00e1c c\u01a1 quan chuy\u00ean nghi\u00ean c\u1ee9u v\u00e0 kinh doanh d\u1ecbch v\u1ee5 du l\u1ecbch.<\/li>\n
- Ngo\u00e0i ra Qu\u1ea3n l\u00fd Kh\u00e1ch s\u1ea1n c\u00f2n c\u00f3 m\u1ed9t s\u1ed1 chuy\u00ean ng\u00e0nh kh\u00e1c li\u00ean quan nh\u01b0: Ng\u00e0nh h\u01b0\u1edbng d\u1eabn vi\u00ean du l\u1ecbch, Ng\u00e0nh Qu\u1ea3n Tr\u1ecb Nh\u00e0 h\u00e0ng chuy\u00ean nghi\u1ec7p, Nh\u00e2n vi\u00ean nghi\u1ec7p v\u1ee5 l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n, Nh\u00e2n vi\u00ean nghi\u1ec7p v\u1ee5 B\u00e0n chuy\u00ean nghi\u1ec7p, \u0110\u1ea7u b\u1ebfp v\u00e0 Nghi\u1ec7p v\u1ee5 Ph\u00f2ng hay Nh\u00e2n vi\u00ean Pha ch\u1ebf (Bartender)<\/li>\n
- C\u00f4ng t\u00e1c t\u1ea1i c\u00e1c b\u1ed9 ph\u1eadn ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a c\u00e1c khu du l\u1ecbch ngh\u1ec9 d\u01b0\u1ee1ng, khu vui ch\u01a1i gi\u1ea3i tr\u00ed, qu\u1ea3n l\u00fd, h\u00e0nh ch\u00ednh hay nh\u00e2n l\u1ef1c, t\u00e0i ch\u00ednh v\u00e0 ti\u1ebfp th\u1ecb.<\/li>\n<\/ul>\n
<\/span>Th\u1ef1c t\u1ebf ngu\u1ed3n nh\u00e2n l\u1ef1c c\u1ee7a ng\u00e0nh Q<\/b>u\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n hi\u1ec7n nay.<\/b><\/span><\/h2>\nTheo nh\u1eefng s\u1ed1 li\u1ec7u \u0111\u01b0\u1ee3c b\u00e1o c\u00e1o c\u1ee7a T\u1ed5ng c\u1ee5c Th\u1ed1ng k\u00ea m\u1ed7i n\u0103m to\u00e0n ng\u00e0nh c\u1ea7n \u0111\u1ebfn kho\u1ea3ng 40.000. Tuy nhi\u00ean s\u1ed1 l\u01b0\u1ee3ng sinh vi\u00ean, h\u1ecdc vi\u00ean t\u1ed1t nghi\u1ec7p c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o t\u1eeb trung c\u1ea5p \u0111\u1ebfn \u0111\u1ea1i h\u1ecdc ch\u1ec9 \u0111\u1ea1t m\u1ee9c 15.000 ng\u01b0\u1eddi\/n\u0103m.<\/p>\n
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\u0110\u1ed1i v\u1edbi ng\u00e0nh Q<\/strong>u\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n<\/b> kh\u00f4ng \u0111\u00f2i h\u1ecfi ng\u01b0\u1eddi h\u1ecdc qu\u00e1 cao v\u1ec1 m\u1eb7t b\u1eb1ng c\u1ea5p m\u00e0 c\u1ea7n ph\u1ea3i \u0111\u00e1p \u1ee9ng c\u00e1c ti\u00eau ch\u00ed li\u00ean quan \u0111\u1ebfn kinh nghi\u1ec7m l\u00e0m vi\u1ec7c, k\u1ef9 n\u0103ng giao ti\u1ebfp, k\u1ef9 n\u0103ng s\u1eed d\u1ee5ng ngo\u1ea1i ng\u1eef,…<\/p>\n\u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng ti\u00eau ch\u00ed m\u00e0 kh\u00f4ng \u00edt c\u1eed nh\u00e2n, th\u1eadm ch\u00ed c\u00e1c sinh vi\u00ean theo h\u1ecdc h\u1ec7 \u0111\u1ea1i h\u1ecdc ch\u01b0a th\u1ec3 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c. B\u1edfi v\u1eady, vi\u1ec7c theo h\u1ecdc c\u00e1c kh\u00f3a Q<\/strong>u\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n<\/b> k\u1ebft h\u1ee3p v\u1edbi \u0111\u00e0o t\u1ea1o th\u1ef1c nghi\u1ec7m \u0111ang tr\u1edf th\u00e0nh s\u1ef1 l\u1ef1a ch\u1ecdn \u0111\u01b0\u1ee3c nhi\u1ec1u ng\u01b0\u1eddi l\u1ef1a ch\u1ecdn thay v\u00ec b\u1ecf ra nhi\u1ec1u n\u0103m \u0111\u1ec3 theo h\u1ecdc c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o mang n\u1eb7ng t\u00ednh l\u00fd thuy\u1ebft.<\/p>\n