<\/span><\/h2>\nV\u01a1\u0301i th\u01a1\u0300i gian \u0111\u00e0o t\u1ea1o ng\u0103\u0301n m\u00e0 kh\u00f4ng y\u00eau c\u00e2\u0300u kh\u0103\u0301t khe trong qua\u0301 tri\u0300nh tuy\u00ea\u0309n sinh nh\u01b0 nh\u01b0\u0303ng kho\u0301a \u0111\u1ea1i h\u1ecdc, cao \u0111\u1eb3ng chi\u0301nh quy. Kh\u00f3a h\u1ecdc phu\u0300 h\u01a1\u0323p v\u01a1\u0301i mo\u0323i \u0111\u00f4\u0301i t\u01b0\u01a1\u0323ng co\u0301 nhu c\u00e2\u0300u \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o.<\/span><\/p>\n\n- C\u00e1c h\u1ecdc sinh THPT, THCS, cao \u0111\u0103\u0309ng, \u0111\u1ea1i h\u1ecdc hay \u0111a\u0303 t\u00f4\u0301t nghi\u00ea\u0323p mu\u1ed1n h\u1ecdc th\u00eam k\u1ef9 n\u0103ng.<\/span><\/li>\n
- C\u00e1c c\u00e1 nh\u00e2n kh\u00f4ng chuy\u00ean v\u00ea\u0300 li\u0303nh v\u01b0\u0323c l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n; nh\u01b0ng c\u1ea7n ph\u00e1t tri\u1ec3n th\u00eam ki\u1ebfn \u200b\u200bth\u1ee9c v\u00e0 k\u1ef9 n\u0103ng bu\u1ed3ng ph\u00f2ng.<\/span><\/li>\n
- C\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 nhu c\u1ea7u n\u00e2ng cao tr\u00ecnh \u0111\u1ed9 nghi\u1ec7p v\u1ee5 cho \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh.<\/span><\/li>\n
- Nh\u00e2n vi\u00ean phu\u0323c vu\u0323 bu\u00f4\u0300ng pho\u0300ng ta\u0323i khu nghi\u0309 d\u01b0\u1ee1ng; v\u00e0 kh\u00e1ch s\u1ea1n, c\u00e2\u0300n b\u00f4\u0309 sung ch\u01b0\u0301ng chi\u0309 ngh\u1ec1 nghi\u1ec7p, \u2026<\/span><\/li>\n<\/ul>\n
<\/span>Qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c theo quy tr\u00ecnh c\u1ee7a nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng<\/b><\/span><\/h2>\n<\/p>\n
<\/span>Giai \u0111o\u1ea1n 1: Chu\u1ea9n b\u1ecb ch\u00e0o \u0111\u00f3n kh\u00e1ch<\/strong><\/span><\/h3>\nNh\u1eadn giao ca l\u00e0m vi\u1ec7c<\/strong><\/h4>\nNh\u00e2n vi\u00ean s\u1ebd nh\u1eadn c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng t\u1eeb c\u1ea5p tr\u00ean. Tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u, nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng s\u1ebd ph\u1ee5 tr\u00e1ch chu\u1ea9n b\u1ecb c\u00e1c \u0111\u1ed3 d\u00f9ng c\u1ea7n thi\u1ebft: ga gi\u01b0\u1eddng, v\u1ecf g\u1ed1i, v\u1ecf ch\u0103n, x\u00e0 ph\u00f2ng, d\u1ea7u t\u1eafm, d\u1ea7u g\u1ed9i \u0111\u1ea7u, b\u00e0n ch\u1ea3i, l\u01b0\u1ee3c, t\u0103m b\u00f4ng, kem \u0111\u00e1nh r\u0103ng, m\u00e1y h\u00fat b\u1ee5i, ch\u1ed5i, c\u00e2y lau nh\u00e0, \u2026<\/span><\/p>\nD\u1ecdn ph\u00f2ng c\u1ee7a kh\u00e1ch<\/strong><\/h4>\nKhi kh\u00e1ch tr\u01b0\u1edbc r\u1eddi ph\u00f2ng, nh\u00e2n vi\u00ean s\u1ebd th\u1ef1c hi\u1ec7n d\u1ecdn s\u1ea1ch ph\u00f2ng theo c\u00e1c ti\u00eau chu\u1ea9n c\u1ee5 th\u1ec3 cho t\u1eebng khu v\u1ef1c ri\u00eang nh\u01b0 gi\u01b0\u1eddng ng\u1ee7, ph\u00f2ng t\u1eafm, ph\u00f2ng v\u1ec7 sinh v\u00e0 c\u00e1c h\u1ec7 th\u1ed1ng trang thi\u1ebft b\u1ecb.<\/span><\/p>\n<\/span>Giai \u0111o\u1ea1n 2: Ph\u1ee5c v\u1ee5 kh\u00e1ch chu \u0111\u00e1o trong th\u1eddi gian l\u01b0u tr\u00fa t\u1ea1i ph\u00f2ng<\/strong><\/span><\/h3>\n\n- Khi kh\u00e1ch h\u00e0ng \u0111\u1ebfn check- in, nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng s\u1ebd ki\u1ec3m tra th\u00f4ng tin kh\u00e1ch t\u1eeb b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n nh\u01b0 h\u1ecd t\u00ean, s\u1ed1 ng\u01b0\u1eddi \u0111i k\u00e8m, c\u00e1c l\u01b0u \u00fd \u0111\u1eb7c bi\u1ec7t,\u2026<\/span><\/li>\n
- Khi kh\u00e1ch nh\u1eadn ph\u00f2ng, nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng s\u1ebd b\u00e0n giao ch\u00eca kh\u00f3a ph\u00f2ng cho kh\u00e1ch; th\u00f4ng b\u00e1o n\u1ed9i quy c\u1ee7a kh\u00e1ch s\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ea7n thi\u1ebft kh\u00e1c.<\/span><\/li>\n<\/ul>\n
<\/span>Giai \u0111o\u1ea1n 3: Chu\u1ea9n b\u1ecb khi kh\u00e1ch tr\u1ea3 ph\u00f2ng<\/strong><\/span><\/h3>\n\n- Khi c\u00f3 th\u00f4ng tin vi\u1ec7c tr\u1ea3 ph\u00f2ng cho kh\u00e1ch, nh\u00e2n vi\u00ean bu\u1ed3ng ph\u00f2ng c\u1ea7n ph\u1ed1i h\u1ee3p v\u1edbi l\u1ec5 t\u00e2n \u0111\u1ec3 ti\u1ebfn h\u00e0nh ki\u1ec3m tra t\u00ecnh tr\u1ea1ng ph\u00f2ng tr\u01b0\u1edbc khi kh\u00e1ch tr\u1ea3 \u0111\u1ec3 k\u1ecbp th\u1eddi \u0111\u00f2i \u0111\u1ec1n b\u00f9, s\u1eeda ch\u1eefa n\u1ebfu c\u00f3 h\u01b0 h\u1ecfng.<\/span><\/li>\n
- Ngo\u00e0i ra, vi\u1ec7c ki\u1ec3m tra \u0111\u1ed3 qu\u00ean c\u1ee7a kh\u00e1ch \u0111\u1ec3 tr\u1ea3 l\u1ea1i k\u1ecbp th\u1eddi c\u0169ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 ghi \u0111i\u1ec3m trong l\u00f2ng kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n