Nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng n\u00e0o n\u00ean h\u1ecdc qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n?<\/a><\/li><\/ul><\/nav><\/div>\n\nKh\u00f3a h\u1ecdc qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n<\/b> l\u00e0 h\u1ecdc c\u00e1ch qu\u1ea3n l\u00fd v\u00e0 t\u1ed5 ch\u1ee9c, \u0111i\u1ec1u h\u00e0nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a kh\u00e1ch s\u1ea1n m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd v\u00e0 mang l\u1ea1i hi\u1ec7u qu\u1ea3 cao. Kh\u00f3a h\u1ecdc n\u00e0y s\u1ebd cung c\u1ea5p nh\u1eefng ki\u1ebfn th\u1ee9c t\u1eeb c\u01a1 b\u1ea3n cho \u0111\u1ebfn chuy\u00ean s\u00e2u; v\u1ec1 quy tr\u00ecnh \u0111i\u1ec1u h\u00e0nh kh\u00e1ch s\u1ea1n; nh\u1eefng k\u1ef9 n\u0103ng s\u1eafp x\u1ebfp nh\u00e2n s\u1ef1, b\u00e1o c\u00e1o k\u1ebft qu\u1ea3 t\u00e0i ch\u00ednh v\u00e0 c\u00e1c b\u1ea3n thu chi; l\u1eadp \u0111\u1ec1 \u00e1n kinh doanh \u1ea9m th\u1ef1c, s\u1ef1 ki\u1ec7n hay x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c marketing ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n<\/span>Kh\u00f3a h\u1ecdc qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n cung c\u1ea5p nh\u1eefng ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng g\u00ec?\u00a0<\/b><\/span><\/h2>\n<\/span>Ki\u1ebfn th\u1ee9c<\/b><\/span><\/h3>\n<\/p>\n
Kh\u00f3a h\u1ecdc qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n <\/b>s\u1ebd gi\u00fap m\u00f4 t\u1ea3 v\u1ecb tr\u00ed, vai tr\u00f2 c\u1ee7a kh\u00e1ch s\u1ea1n trong ng\u00e0nh du l\u1ecbch c\u0169ng nh\u01b0 \u0111\u1eb7c tr\u01b0ng c\u1ee7a ho\u1ea1t \u0111\u1ed9ng kh\u00e1ch s\u1ea1n t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn kinh t\u1ebf, v\u0103n h\u00f3a, x\u00e3 h\u1ed9i v\u00e0 m\u00f4i tr\u01b0\u1eddng. C\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n c\u00f3 c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c, v\u1ecb tr\u00ed, vai tr\u00f2, ch\u1ee9c n\u0103ng; nhi\u1ec7m v\u1ee5 nh\u01b0 th\u1ebf n\u00e0o v\u00e0 m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn \u0111\u00f3. Ti\u1ebfp theo \u0111\u1ec1 xu\u1ea5t c\u00e1c bi\u1ec7n ph\u00e1p n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n.\u00a0<\/span><\/p>\nH\u1ecdc \u0111\u01b0\u1ee3c quy tr\u00ecnh nghi\u1ec7p v\u1ee5 c\u01a1 b\u1ea3n c\u1ee7a kh\u00e1ch s\u1ea1n nh\u01b0 nghi\u1ec7p v\u1ee5 l\u1ec5 t\u00e2n; nghi\u1ec7p v\u1ee5 bu\u1ed3ng, nghi\u1ec7p v\u1ee5 nh\u00e0 h\u00e0ng hay ch\u1ebf bi\u1ebfn m\u00f3n \u0103n; li\u1ec7t k\u00ea c\u00e1c trang thi\u1ebft b\u1ecb d\u1ee5ng v\u1ee5 ch\u1ee7 y\u1ebfu c\u00f3 trong kh\u00e1ch s\u1ea1n v\u00e0 c\u00f4ng d\u1ee5ng c\u1ee7a ch\u00fang. Quy tr\u00ecnh n\u00e2ng cao nh\u01b0 l\u1eadp k\u1ebf ho\u1ea1ch, t\u1ed5 ch\u1ee9c th\u1ef1c hi\u1ec7n; ki\u1ec3m tra, gi\u00e1m s\u00e1t, \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn t\u1ea1i kh\u00e1ch s\u1ea1n.\u00a0<\/span><\/p>\nTr\u00ecnh b\u00e0y nguy\u00ean l\u00fd, qu\u00e1 tr\u00ecnh qu\u1ea3n tr\u1ecb con ng\u01b0\u1eddi, t\u00e0i s\u1ea3n, t\u00e0i ch\u00ednh v\u00e0 marketing. Ngo\u00e0i ra c\u00f2n n\u00eau \u0111\u01b0\u1ee3c nh\u1eefng ti\u00eau chu\u1ea9n v\u00e0 c\u00e1ch th\u1ee9c \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n. Cu\u1ed1i c\u00f9ng l\u00e0 nguy\u00ean t\u1eafc \u0111\u1ea3m b\u1ea3o an ninh, an to\u00e0n trong kh\u00e1ch s\u1ea1n; gi\u1ea3i th\u00edch l\u00fd do ph\u1ea3i tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh \u0111\u00f3; nh\u1edd v\u1eady m\u00e0 nh\u1eadn di\u1ec7n \u0111\u01b0\u1ee3c nh\u1eefng r\u1ee7i ro v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u00e1c bi\u1ec7n ph\u00e1p ph\u00f2ng tr\u1eeb.\u00a0<\/span><\/p>\n